Services

Support Services

Support functional and user-based requirements.

Leverage Signum Group’s technical expertise through support services to support functional and user based requirements. Signum Group helps alleviate IT pain points by supporting routine maintenance activities that are necessary for the upkeep of your systems and user experiences. Signum Group help operationalize IT support functions to ensure seamless employee interaction with business systems and equipment.

Optimal business processes for transformative results

Helpdesk

What happens when something IT goes wrong?

Employees need technology to function properly in order to be productive workers.  When an issues arise, they must be able to get them quickly resolved. Signum Group Clients leverage Signum Group’s help desk services to provide superior technical support to their organizations. With the right resources, process, and technology in place, you will be able to run an effective help desk program that swiftly troubleshoots employee IT concerns.

  • IT equipment management
  • Swift answer and issue resolution
  • Support for hardware, software, network, and communication technology
  • File Storage and Collaboration
  • Optimized software licensing models (leverage scalability to reduce overall subscriptions and software costs)

Security Management

Today’s complex business environment imposes more sophisticated cyber attacks.

With technical security breaches becoming more and more sophisticated, organizations must implement robust policies to safeguard sensitive business data and customer information.  Signum Group works with clients to strategize IT security and governance protocols and reduce susceptibility to security loopholes. This includes making strategic investments in IT infrastructure in alignment with preventative measures for a more proactive approach to security management. Signum Group helps organizations address a wide range of security concerns through process design, system audits, implementation programs, and automated compliance solutions.

  • Network testing
  • Electronic communication encryption
  • Critical Infrastructure Monitoring (CIM)
  • Access management
  • Disaster recovery & business continuity

Have an eAM question? Signum Group can help. 

Secure a time to get answers to your enterprise asset management related questions.

Implementation. Integration. Intelligence.